Working closely with clients to fully understand their goals, CWT provides products and services that balance and meet the needs of travel managers, business travelers, procurement professionals and C-level executives.

Traveler and Transaction Services

With more than 14,000 skillfully trained counselors, CWT offers best-in-class traveler services, booking assistance and optimized transaction processing.

CWT recognizes that clients have different travel management needs. By working closely with each client, CWT helps ensure that your specific requirements are met using the best service configuration. CWT also offers access to all relevant content and assists clients in driving online adoption and effectively managing complex offline bookings. Additional traveler services enable your travelers to be more productive during the reservation process and on their trips.

Program Optimization

CWT leverages its global footprint and innovative technology with best-in-class tools to help clients around the world maximize the effectiveness and value of their travel programs.

We start with capturing data consistently and consolidating it so it can be used to identify opportunities. CWT then helps clients assess their current program and build an optimization strategy that meets their specific objectives.

Our professional program management team helps build targeted business plans that deliver on the optimization strategy, utilizing specialists where needed to drive initiatives. Our sophisticated tools and analysis ensure your company's performance toward goals is measured and reported to enable ongoing improvements.

Safety and Security

To help avoid situations that may adversely affect traveler safety, CWT provides clients and their travelers with a standard suite of safety and security tools.

This suite provides information and tools that increase awareness of risks, improve communication and identify and track travelers quickly in a crisis.

When incidents occur, CWT's thorough crisis communications process includes effective communication as well as response and recovery procedures to ensure clients are informed and travelers well-protected.

For advanced security needs, CWT works with leading third-party risk-management and healthcare firms to offer enhanced services designed to monitor risk to personnel and facilities, protect travelers and respond to emergency incidents 24/7.

CWT Meetings & Events

At a typical company, meetings & events represents, on average, between 25% and 40% of total travel spend.

Taking control of your meetings and events can help companies:

  • improve quality
  • increase return on investment
  • access technology
  • increase efficiency
  • satisfy attendees and stakeholders
  • achieve savings of 10 to 30 percent
  • measure performance

CWT Meetings & Events has the expertise and hands-on experience you need to optimize savings, improve services, increase control, enrich attendee experiences and reach your organization's unique strategic objectives. Each year, CWT Meetings & Events delivers more than 15,000 unique events to almost one million participants with our staff of more than 800 professionals in more than 40 countries.

From a menu of services in logistics, sourcing and consulting to end-to-end management, we have meetings and events covered. Our industry-leading technologies and proprietary optimization models improve process efficiencies and provide worldwide data consolidation, benchmarking capabilities and reconciliation reporting.

CWT products and services